Refund policy


You’re welcome to return your order if something’s not quite right! Here’s how it works:

👉 Start your return here:
https://return.clicksit.com/shop/just-cruizin-clothing

Return Timeframes

  • Full refund: Return within 7 days of receiving your order.

  • Exchange or store credit: Return within 14 days of receiving your order.

*Please note: Refunds and credits are only issued for items that are unworn, unaltered or tailored, unwashed, and have original swing tags attached

Important Notes

  • Discounted items, gift voucher purchases, or items bought at Kamers Market:
    These are not eligible for cash refunds. You may request an exchange or an online store credit instead.

  • Shipping costs are non-refundable.
    Your refund or credit will reflect the amount paid for the garments only.

  • Return shipping is at your expense and risk.
    We’ll issue your refund or credit once your returned item reaches us in good condition as stipulated above*

Where to Send Returns

  • Online Orders:
    Must be returned to our Woodstock Head Office in Cape Town. Please log your return via the link above.

  • In-person drop-offs:
    You may drop off or exchange online orders only at our Woodstock Head Office.

  • Items bought in-store:
    Must be returned to the original store of purchase (e.g. De Waterkant or Hermanus).

Owner-Run Stores

If you purchased from our Lonehill, Menlyn, Sandton, or Knysna stores, any returns or exchanges must be processed directly with the store you bought from. The same applies to purchases using online gift vouchers.

Faulty or Defective Items

While rare, if you believe you’ve received a faulty item:

  1. Email us within 24 hours of receiving your order at admin@justcruizin.co.za.

  2. Include photos and a description of the issue.

  3. If confirmed as a manufacturing defect (with tags still attached and in a good condition*), we’ll arrange collection and you may choose a refund, replacement, or online store credit.

If you have any questions about returns or exchanges, feel free to contact us. We’re here to help!